We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at zontoneelliot@gmail.com. Please note that returns will need to be sent to the following address: 234 Rue Sainte Catherine Bordeaux 33000
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at zontoneelliot@gmail.com.
Non-Return Exemptions for Pre-Order Items
At Maison Vareuz, we strive to provide an exceptional shopping experience for our customers. However, certain items are subject to specific return and refund restrictions, including pre-order items.
Pre-order items are specially crafted for you and require unique preparation and production. Due to this customization, they are exempt from our standard return policy. Here are some important points to keep in mind:
1. Customized Nature: Pre-order items are produced in limited quantities and sometimes even tailored to your specific preferences. Therefore, they cannot be returned or exchanged, except in cases of manufacturing defects.
2. Production and Delivery Times: When purchasing a pre-order item, we will inform you of the estimated delivery time. Pre-orders may require additional time compared to items in stock. These timeframes are specific to each product and will be communicated to you at the time of purchase.
3. Pre-Order Cancellations: Once your order is confirmed, pre-order items cannot be canceled or refunded, except in exceptional circumstances (e.g., extended production delays). If this occurs, our team will reach out to you with alternative options.
4. Assessment of Defective Items: If a pre-order item has a manufacturing defect, we will handle the necessary steps to repair or replace the item. In this case, please contact our customer service within [specify your time frame] of receiving the item.
We thank you for your understanding and support. Your patience and anticipation for these unique pieces are well worth it, and we are committed to delivering the highest quality creations. For any questions, please do not hesitate to reach out to our customer service team.
